FAQ

One of our campervan

How do I get a quote / availability ?
How do I go to your depot to pick-up my van ?
What's the minimum age to rent a van VAN-IT ?
What kind of vans are the VAN-IT ?
How many kilometers can I do with a full tank ?
Where can I park overnight with my van ?
Are the vans equiped with heat,electricity ?
Is it a problem if I have a foreign driving license ?
Is there a kilometer limit ?
How many people can travel in a van VAN-IT ? ?
Can I take the van in a city and drop it off in a different city ?
How do I make a booking?
Do I get my money back if I want to cancel ?
What do I need to bring the pick-up day ?
Is the insurance included in the price ?
What happens if the van breaks down ?
Is there a minimum hiring period ?
I've submitted an enquiry via the online form and I still don't have any answer. What do I do ?
Are pets allowed in the vans ?
In which countries can I travel with the vans?

 

How can I get a quote / availability ?

You can make different quotes on the page "Booking"

To check the availability, you need to confirm your booking and our team will answer you as fast as possible.

All the availability requests must be made from the website.



How do I go to your depot to pick-up my campervan ?

You can fin the adresses of our depots and the directions on the page below :

Our depots in France

Please contact us before by email or phone if you don't have a booking to arrange an appointment.

 

What's the minimum age to rent a VAN-IT ?

You have to be minimum 21 and hold a driving license for at least 2 years.

 

What kind of campervans are the VAN-IT ?

We have a wide range of Volkswagen California T4 and T5 (4 seats), Volkswagen campervans T4 and T5 (2/3 seats) and Volkswagen Caravelle T5 (9 seats)
They run on diesel and consume very little. (7-9 L/100km).
They have manual transmission and are  left hand drive. They are well maintained and offer a real driving pleasure.

 

How many kilometers can I do with a full tank ?

A 70l tank of gazole will allow you to do between 800 and 1000 Km (if you drive reasonably of course !)

 

Where can I park overnight with my campervan ?

Almost everywhere ! The law in France isn’t so bad concerning overnight parking.
Altough, locals laws apply and sometimes it’s not allowed to park anywhere to take a nap ! Remember that you will be responsible for every fine you get!
You can park as well in all the camping areas you’ll find all along the road.

 

Are the vans equiped with heat,electricity ?

4 berth campervans :

 

All our 4 berth campervans are equiped with auxiliary heat (running on the auxiliary batteries). It means you'll stay hot even with the engine is stopped.

Fridge, lights and electric waterpump also runs on the auxiliary batteries which avoids having a flat battery in the morning !

You can charge your electronic devices on the front cigarette lighter (bring an adaptor).
You can use regular 220 V plugs inside the van when the camper is connected to an electric source (camping for ex.)

 

2 berth campervans :

 

2 bert campervans are not equipped with auxiliary batteries.

Lights and electric waterpump use very little battery but the electric cooler should be switched off when the engine is not running.

The cooler can stay cold many hours depending of the outside temperature or you can connect it to electricity if you are near an electric source. You can also put icecubes in it overnight.

You can charge your electronic devices on the front cigarette lighter (bring an adaptor).
You can use regular 220 V plugs inside the van when the camper is connected to an electric source (camping for ex.)

 

Is it a problem if I have a foreign driving license ?

Not at all ! As long as you’re more than 21 and that you've had your driving license for at least 2 years, there’s no problem to rent a campervan.
Obviously you have to have a clean driving license.
Each driver has to show his driving license on pick-up day.

 

Is there a kilometer limit ?

For a 3 days campervan rental, you get a package of 1500 km.
From 4 days hiring, you get 300 km a day (to be multiplicated by the numbers of day to have your total)
You have then 2100 km to enjoy yourself if you rent a campervan for a week!
After that, you’ll pay 0,35 € for additional kilometers.

We don't do unlimited kilometer packages.

 

How many people can travel in a VAN-IT ?

We’ve got 3 kind of vans : 2/3 people, 4 people or 9 people.
In the 2/3 berth campervans, there are 3 seats at the front and a confortable convertible bed for 2 at the back, that you get by folding the back seat.
In the 4 berth campervans, there are 2 seats at the front and 2 seats at the back. At night the back seat folds to create a bed for 2. The roof pops up to create an other bed for 2.

The 9 seaters are only for driving.

All our vans come with a full kitchen equipment for 2 or 4.

 

Can I take the van in a city and drop it off in a different city ?

No. For the moment pick up and drop off has to be the same city.



How do I make a booking?

To make a booking you first have to do an enquiry on our website.

At this stage you don't have to pay anything.
We will then check the availibility of the campervans and validate your enquiry if available.
You will then receive an email telling you to go back on our website to pay the 30 % deposit (secured partner, bank Crédit Agricole). We will not have, at any moment, your personal bank informations all along the payment process.

You can choose as well to pay over the phone. In this case, one of our friendly staff will make the deposit payment directly with you.

 

Do I get my money back if I want to cancel ?

If you decide to cancel, you will get all your money back if you decide to cancel at least 45 days before the day of the departure.
Between 45 and 30 days before the departure, 50% of the deposit will be kept.
Between 30 days and the departure date, the deposit is fully kept.

 

What do I need to bring the pick-up day ?

The driver has to bring an ID, his driving license and a credit card on his name. The deposit is made by imprint of credit card and will only be used if the vehicule is damaged, returned dirty or without a full tank of fuel and finally in case you received fines on the road.

Make sure your bank allows you to proceed to such an operation (check your bank weekly limits)

You also need to bring bedding with you if you don't want to take the "night pack" option (sheets & blankets or sleeping bags).

 

Is the insurance included in the price ?

Yes. The insurance is calculated automatically depending on the age of the driver.

 

What happens if the van breaks down ?

You’ll just have to call the assistance number we’ll give you and they will take care of everything.
You also have to call us ASAP to let us know.

 

Is there a minimum hiring period ?

Yes. The minimum hiring period is 3 days.

During high season (july & august) the minimum hiring period is 7 days.

 

I've submitted an enquiry via the booking form and I still don't have an answer. What do I do ?

All enquiries are dealt manually by our staff. You should have an answer quite soon but if you feel like the time is anormally long, don’t hesitate to contact us by email or call us directly.

 

Are pets allowed in the vans ?

Yes they are, as long as the van comes back as clean as it left.



In which countries can I travel with the vans ?

The vans are covered by insurance and assistance in the following countries: France, Belgium, Luxembourg, Netherlands, Germany, Switzerland, Spain, Portugal, Italy, United Kingdom, Ireland, Tchek Republic, Austria.

Enjoy the trip !!